Privacy Policy
At saviqerios, we believe transparency builds trust. This policy explains how we collect, handle, and protect your information when you use our business communications services. We're committed to respecting your privacy while providing the financial education and tools you need.
Who We Are and What This Covers
saviqerios operates from Terminal 3, Perth Airport WA 6105, Australia, providing business communications and financial education services. This policy applies to all interactions with our platform, whether you're browsing course information, enrolling in programs, or contacting our team.
We comply with the Australian Privacy Principles under the Privacy Act 1988, which means your data rights are protected by law. When we say "personal information," we mean anything that identifies you or could reasonably identify you.
Information We Collect
We collect different types of information depending on how you interact with us. Some you provide directly, and some we gather automatically to improve your experience.
| Information Type | Examples | How We Get It |
|---|---|---|
| Contact Details | Name, email, phone number, business address | Forms you submit, account creation |
| Professional Information | Company name, role, industry sector, team size | Registration forms, profile updates |
| Payment Data | Billing address, transaction records (not card numbers) | Course enrollment, service purchases |
| Usage Information | Pages viewed, time spent, course progress | Automatic tracking while you use our site |
| Technical Data | IP address, browser type, device information | Automatic collection via standard web protocols |
We don't collect sensitive information like health records or detailed financial statements unless you specifically provide them in educational contexts. And we certainly never ask for passwords to your other accounts or sensitive government ID numbers beyond what's legally required.
Why We Need Your Information
Every piece of data we collect serves a purpose. We're not in the business of gathering information for its own sake.
- Delivering the educational services you've signed up for, including course access and progress tracking
- Processing payments and maintaining accurate financial records as required by Australian law
- Communicating with you about your courses, upcoming programs, and important updates
- Improving our platform based on how people actually use it, not guesswork
- Providing customer support when you reach out with questions or issues
- Meeting our legal obligations, including tax requirements and record-keeping regulations
- Protecting against fraud and maintaining the security of our systems
We also might use aggregated data to understand broader trends, but this is always anonymized so individuals can't be identified.
How We Protect Your Data
Security isn't something we treat lightly. We've implemented multiple layers of protection to keep your information safe from unauthorized access or misuse.
Security Measures in Place
All data transmissions use industry-standard encryption protocols. Our servers are hosted in secure facilities with restricted physical access. We maintain regular security audits and update our systems to address new threats. Access to personal information is limited to staff who genuinely need it for their work, and all employees undergo privacy training.
That said, no system is completely invulnerable. While we take reasonable precautions, we can't guarantee absolute security. If you notice anything suspicious with your account, contact us immediately at help@saviqerios.com.
When We Share Information
We're not in the business of selling your data to advertisers or third parties. However, running an educational platform requires working with certain service providers.
- Payment processors handle transactions securely on our behalf
- Email service providers help us send course updates and communications
- Cloud hosting services store our platform data in secure Australian data centers
- Analytics tools help us understand how to improve the user experience
- Professional advisors including lawyers and accountants when necessary
- Law enforcement or regulatory bodies when legally required
All third parties we work with are required to maintain appropriate security measures and use your information only for the specific purposes we've authorized. We conduct due diligence before engaging any service provider.
International Data Considerations
Our primary operations are in Australia, and we store most data within Australian servers. However, some service providers may process information in other countries with strong privacy protections.
When data does leave Australia, we ensure appropriate safeguards are in place through contractual obligations and compliance with cross-border data transfer requirements. You have the right to request information about where your data is stored and processed.
How Long We Keep Your Information
We don't keep information longer than necessary. Different types of data have different retention periods based on legal requirements and practical needs.
- Course enrollment records are kept for seven years to comply with Australian tax and business record requirements
- Email communications remain accessible while you're an active user, then archived for three years
- Payment records are retained for seven years as required by financial regulations
- Marketing communications data is kept until you unsubscribe, then deleted within 30 days
- Usage analytics are aggregated and anonymized within six months
- Account information remains active while you use our services, then deleted within 60 days of account closure
If you request deletion of your data, we'll remove it within 30 days except where we're legally required to retain certain records. Some anonymized data used in aggregated statistics may persist as it can't be linked back to you.
Your Rights and How to Exercise Them
Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical — we've built processes to honor these rights efficiently.
What You Can Do
Request a copy of all personal information we hold about you. Correct any inaccurate or outdated information in your profile. Ask us to delete your data, subject to legal retention requirements. Object to certain types of processing, such as direct marketing. Request restriction of how we use your information in specific circumstances. Withdraw consent for activities that require your permission.
To exercise any of these rights, send an email to help@saviqerios.com with your request. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests, though we may charge a fee for excessive or repetitive requests that require substantial administrative effort.
If you're not satisfied with how we've handled a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to make our platform work properly and understand how people use it.
- Essential cookies keep you logged in and remember your preferences
- Analytics cookies help us see which features are useful and which need improvement
- Functional cookies remember your settings and personalize your experience
You can control cookie settings through your browser, but disabling certain cookies might affect how the platform functions. We don't use cookies for targeted advertising, and we don't share cookie data with advertising networks.
Marketing Communications
We'll send you information about new courses, updates to programs you're enrolled in, and relevant educational content. These communications are based on your interests and interaction with our platform.
Every marketing email includes an unsubscribe link. Click it once, and you're off the list within 48 hours. You'll still receive essential communications about courses you're enrolled in and important account updates.
Protecting Children's Privacy
Our services are designed for business professionals and adult learners. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.
Changes to This Policy
We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users via email and post a notice on our platform.
The current version is always available at saviqerios.com/gdpr-policy.html, and we include the effective date at the top. Continued use of our services after changes take effect means you accept the updated policy.
Questions About Your Privacy?
We're here to help if you have concerns or questions about how we handle your information. Real people read and respond to privacy inquiries.